| |
|
|
| |
Along with helping you find
the right solution we also offer these services:
|
|
| |
|
|
| |
|
|
| |
“I have been an itworks customer since their inception. I think the world of
their people…”
Clark Spencer -
HMV Sonic Group |
|
| |
|
|
| |
|
|
|
|
| |
|
|
| |
 |
|
| |
| |
Microsoft
Dynamics |
| |
| |
CRM
Microsoft Dynamics CRM 4.0 is a fully integrated
customer relationship management (CRM) system. Microsoft
Dynamics CRM gives you the capability to easily create and
maintain a clear view of customers from first contact through
purchase and post-sales. With tools to enhance your company's
sales, marketing, and customer service processes—along
with native Microsoft Office Outlook integration—Microsoft
Dynamics CRM delivers a fast, flexible, and affordable solution.
Microsoft Dynamics CRM helps you drive consistent and measurable
improvement in everyday business processes.
Marketing: A clearer view of customers and more informed
marketing investments
Segment customer lists into distinct benefit groups and then
market to one or more of the identified segments using a
workflow-driven model. With Microsoft Dynamics CRM, your
marketing professionals can leverage tools for:
•
customer segmentation
•
campaign planning and execution
•
data extraction and cleansing
•
analytics and reporting
•
marketing/sales collaboration tools
•
information sharing portals
Sales: Get more leads and close more business
Access a complete view of customer data online or offline,
and leverage tools that enable your sales professionals to
get real-time access to leads, identify cross-sell and up-sell
opportunities, and close more deals, faster. Microsoft Dynamics
CRM provides:
•
lead and opportunity management
•
account and contact management
•
territory management
•
forecasting and sales analytics
•
offline and mobile device access
•
quick access to products, pricing, and quotes
Customer service: Provide more value to customers
Respond faster to customer service issues and empower your
service organization to anticipate, address and deliver consistent,
efficient customer care that contributes to long-term business
profitability. Microsoft Dynamics CRM provides functionality
for:
•
account and contact management
•
case and interaction management
•
product and contract management
•
knowledge-base management
•
service scheduling
•
workflow across teams and groups
•
service reporting and analytics
Works the way you do
With a streamlined user interface, wizard-based tools, and
close integration with Microsoft Office applications, Microsoft
Dynamics CRM works the way your people work.
•
Get started quickly by working in a familiar Microsoft Office
Outlook 2007 interface that lets your people manage customer
relationships without having to learn a new application.
•
Empower users by enabling your people to create workflows
and reports without the assistance of technical support.
Instead, they create them via new wizard-based tools that
are easy to use and maintain.
•
Achieve results by helping your people make more informed
decisions in how and where to invest their time, budget,
and resources, with Microsoft Dynamics CRM's improved planning,
forecasting, and online/offline reporting features.
Works the way your business does
Microsoft Dynamics CRM provides choice and flexibility in
how you implement and customize your CRM application so you
can achieve the best possible fit for your business.
•
Consistent business processes with flexible business automation
tools built on the same foundation as Windows, the Windows
Workflow Foundation (WWF).
•
Conduct business globally with full support for multiple
languages, multiple currencies, and across multiple time
zones.
•
Model your business accurately with out-of-the-box support
for many-to-many business object relationships and self-referential
business relationships.
Works the way technology should
Microsoft Dynamics CRM is a highly flexible CRM system that
can grow and change alongside your business, because it's
built on industry-standard technology that's both reliable
and efficient.
•
Operational efficiency with a new multi-tenant architecture
to help simplify deployment and support and to enable more
efficient use of hardware.
•
Multiple deployment options are supported, including on-premise,
partner-hosted, and Microsoft-hosted in North America.
•
Enhance scalability and performance with clustering and load
balancing, as well as parallel inbox processing and wide
area network (WAN) performance improvements. |
|
|
| |
|
|
|